Last Updated: June 2026
1. Introduction
This Privacy Policy describes how Gymsisterjean (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, use our services, or interact with us.
By accessing or using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
Information that identifies you personally, including:
Name
Email address
Phone number
Billing and payment information
Business details (if applicable)
Date of birth or age (where applicable)
This information may be collected when you:
Fill out a form or questionnaire
Register for our services
Book a consultation or coaching session
Purchase a product or service
Contact us directly
Subscribe to our emails or marketing communications
b) Health and Fitness Information
Where relevant to the services we provide, we may collect health and fitness-related information that you voluntarily provide, including:
Height and weight
Body measurements or estimated body fat percentage
Fitness level and exercise history
Physical activity habits and workout preferences
Nutrition preferences and dietary habits
Food allergies or dietary restrictions
Fitness goals and lifestyle information
Injuries, pain, physical limitations or previous surgeries
Medical conditions, medications or supplements
PAR-Q (Physical Activity Readiness Questionnaire) responses
Sleep habits and general wellness information
Progress updates, check-ins, progress photos, or other information you choose to share during coaching
This information is collected solely to determine your suitability for coaching and to develop safe, personalised fitness and nutrition recommendations.
c) Non-Personal Information
We may automatically collect non-personally identifiable information, including:
Browser type
IP address
Device information
Operating system
Website usage and analytics data
Cookies and similar tracking technologies
This information helps us improve our website, services, security, and overall user experience.
3. How We Use Your Information
We may use your information to:
Provide and deliver our products and services
Assess your suitability for coaching
Develop personalised fitness, nutrition, and coaching programmes
Monitor your progress and provide ongoing coaching support
Process payments and transactions
Respond to enquiries and provide customer support
Communicate important service updates
Send marketing communications where you have provided your consent
Improve our website, services, and customer experience
Conduct analytics and performance measurement using aggregated or anonymised data
Maintain business records
Comply with legal, regulatory, or contractual obligations
Where we collect sensitive health information, we use it solely for the purpose of providing our coaching services and only with your consent where required by applicable law. We do not sell or use your health information for advertising or unrelated marketing purposes.
4. Sharing of Information
We do not sell your personal information.
We may share your information with:
Service providers (e.g., CRM platforms, payment processors)
Marketing and analytics partners
Legal authorities if required by law
If we use third-party tools, they may process your data on our behalf. For example, platforms like Stripe act as payment processors, while businesses like ours remain the data controller responsible for how data is used.
5. Data Retention
We retain your personal information only as long as necessary to:
Provide services
Fulfill legal and contractual obligations
Resolve disputes
After that, your data may be deleted or anonymized.
Coaching records may be retained for up to five years after coaching has ended unless a longer retention period is required by law.
6. Your Rights
Depending on your location (including Singapore PDPA or GDPR), you may have the right to:
Access your personal data
Correct inaccurate data
Request deletion of your data
Withdraw consent
Object to certain processing
To exercise your rights, contact us at: [email protected]
7. Data Security
We implement reasonable security measures to protect your information from:
Unauthorized access
Loss or misuse
Disclosure or alteration
However, no system is 100% secure, and we cannot guarantee absolute security.
8. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
Improve website functionality
Analyze traffic
Personalize content
You can disable cookies through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our website means you accept any updates.
This is similar to standard industry practice where users accept updates by continuing to use the service.
11. Contact Us
If you have any questions about this Privacy Policy, contact us:
Gymsisterjean
Email: [email protected]